How, when & what to claim... If you are enrolled in our current term, when you recommend friends, you will be entered into our prize draw to win a fantastic Jessie cat book! You can recommend as many friends as you like, they do not have to attend the same class as you, but they must attend a term of classes within our franchise area and this must be during the same term as you. One friend=one entry! We reserve the right to withdraw this offer at any time without notice. Winners are notified via email, in class and in Facebook. Prize draws occur at the end of term. Good luck! Autumn 2020 term dates All Classes are a ten week course. Term starts the week commencing September 21st. Last class week commencing 30th November Half term break October 26th-31st Sing and Sign Terms and Conditions •If we have to cancel a class and you are unable to attend the replacement class, we will refund you £4 (as per the live venue class fee per class) Please make sure you understand ahead of time how the course will be delivered so that you can be sure this course is right for you before you book and pay for your place. • Each lesson is available to view as often as you like for 7 days. Between first thing on the Monday morning and last thing on the following Sunday. • You will not be able to go back and view previous lessons. Your password will only access one week’s class at a time. However your class fee includes access to the broader learning resources so you will be able to recap songs, signs and advice from previous lessons at any time you like. • You will need to spend at least 30 minutes per week to do each class with your baby. This might be in one chunk or broken down into shorter sessions throughout your week. • You will need an internet enabled device that is capable of streaming video content plus a broadband connection of sufficient speed to stream video content. It is often possible to cast the classes to your TV depending on your device and TV capabilities. Please make sure your tech will allow you to view the classes in the way that you want to watch them. We are great at baby signing but not so hot on technical issues and so are unable to give advice on device problems/internet connections/casting etc. It is your responsibility to ensure you are happy with all of these aspects before you book and pay for your place. Missed classes and trial classes Introduction This policy describes how we collect, use and look after the information you provide us. Our Privacy Policy only relates to personal data collected and stored by Sarah Watts via: the Sing and Sign website Enquiry Submission Form, Book My Class Registration Process, Emails, Printed Class Registers, Phone Call Social Communication including Facebook Messaging and WhatsApp Printed GDPR Consent Forms for Summer Term 2018 participants The Data Protection Act 1998 Sarah Watts will ensure that your details are looked after carefully. I adhere to the requirements of the UK Data Protection Act 1998 and we are seeking to become compliant with the new GDPR policy coming into being from 25th May 2018. Use of Personal Information Sarah Watts collects data under the Legal Basis of “Performance of a contract to which the data subject is party, or to take steps prior to the entering into a contract at the request of the data subject.” as well as “Consent” of the data subject. Personal information provided to Sarah Watts via our website enquiries form, booking site, facebook pages, email, class register and telephone contact including WhatsApp will be used for the purposes outlined below. Administering a space on one of our Sing and Sign courses Communicating supporting resources for our Sing and Sign courses Fulfilment of orders for Sing and Sign Resources requested by the data subject including Online Membership Communication about forthcoming events and offers including Charitable fundraising Communication pertaining to future Sing and Sign Resource Orders and future Sing and Sign course bookings which would be of direct interest to the data subject Using social apps such as WhatsApp to enabling a social network between Sing and Sign attendees with the specific consent of each data subject Processing personal data for the above purposes may entail sharing your information with employees and colleagues of Giovanelli-Howe Partnership within the Sing and Sign franchise. Agreements exist between Giovanelli-Howe Partnership and such parties that there must be no further disclosure of such personal data. Your Consent By providing your personal data to Sarah Watts you consent to the processing of such data by Sarah Watts as described in this Privacy Policy. During Summer Term 2018 you will be asked to manually ‘Opt In’ via Class Registers in accordance with new GDPR policy introduced from May 25th 2018. Online Registration Forms will be updated following Manual Opt-Ins. From Autumn Term 2018 Consent will be gained through our online registration process. You can alter your preferences as described below. By providing this data you are also agreeing to allow your contact details to be shared with the Governments ‘Track and Trace’ scheme should it be required. Use of Data and Opting - In During your time with Sing and Sign, Sarah Watts will make contact with you via the means listed above in the following ways: I will send you communications relating to your Sing and Sign course as follows: Booking In Offer Emails and Payment Reminders Pre-Term Welcome Emails and invitations to subscribe to our Online Membership Weekly Handouts by email directly relating to the content of our signing curriculum Invitations by email to join our Termly Class Order for Sing and Sign Resources and payment reminders where appropriate Future Term Booking notice by email and payment reminders where appropriate News, reminders, updates by WhatsApp if the data subject has opted in Urgent changes to session times/parking issues/venues etc by WhatsApp if the data subject has opted in Fundraising appeals once or twice a year to current class participants via email and WhatsApp where the data subject has opted in. Social stories/shared articles relating to our work via WhatsApp where data subjects have opted in By ‘Opting In’ during your Class This Term you are agreeing to be contacted by Sarah Watts for the reasons detailed above. If you do not ‘Opt In’ before May 25th, your contact details may be removed from our system and you may miss out on valuable information pertaining to your Sing and Sign course. We do not pass your details to third parties. Upon finishing your term/terms with Sarah Watts, correspondence from us will largely cease. Sarah Watts may contact you by email once or twice a year to ask for support in local awards/competitions. Sarah Watts will keep your data for up to 7 years unless it is specifically requested to be removed from our systems. If at any time you want to alter your preferences or request that Sarah Watts Partnership stop communication with you then you should contact us as described below. WhatsApp Disclaimer By consenting to join our Sing and Sign WhatsApp groups you are consenting to the Terms and Conditions provided by WhatsApp including the WhatsApp Privacy Policies and we take no responsibility nor liability for data stored and shared by the WhatsApp company. By requesting your telephone number to be stored on a phone belonging to The Director or any employee of Sarah Watts you understand that WhatsApp have access to that Contact Number regardless of whether you join a WhatsApp class group or not. Once your Sing and Sign course/s have been completed, staff will/may delete contact numbers from staff phones at any time during the data retention period specified above or at the request of the data subject as specified below. Accessing your Personal Data held by Sarah Watts. You have the right to ask Sarah Watts in writing, for a copy of all the personal data held about you. This is known as a "data subject access request". Upon request, we will collate the data requested and send it to you within the 30 day maximum period as stipulated by GDPR May 2018. Please apply via email to: sarahwatts@singandsign.co.uk Verifying, updating and amending your personal information We aim to keep your records as up-to-date as possible. If, at any time, you want to verify, update or amend your personal data or preferences please contact us in writing at the above address or by email on sarahwatts@singandsign.co.uk You can also opt-out of future communications at any time by writing to at the above address or by email on sarahwatts@singandsign.co.uk Please allow up for 10 working days for us to amend your details. When you make a payment to us, you are agreeing to abide by the above terms and conditions. Recommend a friend promotion
Term dates
We reserve the right to amend these terms and conditions at any time and we will notify you either verbally in class or in writing if changes have been made.
Unwell babies. If either you or your baby are unwell with something contagious, even if they seem to be their usual happy self eg conjunctivitis, common cold, or anything else, do not bring them to class. We will not admit you into the classroom and will ask you to go back home. We don't like to be put in that uncomfortable position, plus it is a wasted journey for you. If you or your child has had a sickness/ diarrhoea bug, please leave 48 hours clear from the last bout before you attend class. We do not offer refunds for missed classes, but we may be able to offer a catch up class, subject to availability.
Please DO NOT attend class if you or your family have any symptoms of the Coronavirus.
Details of symptoms can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
Bookings & cancelled classes
Classes must be booked and paid for in advance for the full term.
We do not accept bookings for part of a term. We guarantee you your place in the class every week for that term.
If for any reason your usual teacher is unable to run the class (e.g. because of illness) then another Sing and Sign teacher will run the class. If for any reason this is impossible and a class has to be re-scheduled, We will add another class at half term or the end of term. If that is not possible then we will make up the class missed during the remainder of the term by adding on the songs and extending the class times slightly. If you let us know (by email or telephone) with 24 hours notice that you will not be attending this replacement class then we will refund you that week’s class fee.
If a class is cancelled due to severe weather, pandemic or an Act Of God, we will not refund the class but we will endeavour to provide an additional class later in the term, as a gesture of goodwill, with no cash or other alternative being offered. We cannot guarantee an additional class will be offered in such a circumstance.
*Special Circumstances
In the extreme event of a disruption to class schedule due to the current concerns over coronavirus COVD-19, we wish to ensure your baby doesn't miss out. Consequently, we have now included 'Sing and Sign @Home' as part of your course. This is a streamed class resource, so you can book your place on our Autumn term course in the knowledge that any unwelcome disruption to the schedule will not disadvantage and deprive your baby of their fun and their learning.
Parents are to STRICTLY observe Government guidelines on infectious diseases such as coronavirus, flu, Ebola, etc.. If you have travelled to an affected country you are required to observe the quarantine procedures without exception. Up to date information can be found here
https://www.nhs.uk/conditions/coronavirus-covid-19/
Places are offered on a first come, first served basis. To secure a place in a class, please place your provisional booking online and pay the class fee within seven days. We cannot guarantee your place until payment has been received.
Once the place is secured with payment, we will e-mail you to confirm your place.
Refunds policy
Refunds are available if you withdraw from class in the following cases:
•If you inform us by phone or by e-mail to sarahwatts@singandsign.co.uk after your first class, but before your second. In that circumstance, We will offer a refund for the remainder of term, minus the class you have attended & an admin fee as below.
•If you withdraw from classes before the term has started, We will refund you in full if it is more than two weeks before term starts. However withdrawing from class with less than two weeks to go before term starts, there will be an admin fee of £20.00
If a dvd, songbook, or online membership was purchased as part of the course fee, or in addition to the course fee, we will not refund this item.
Before or during the first week of term, a refund can be offered for the remainder of term, less the £40 @Home course cost and a small admin fee.
After the first week, it will not be possible to offer a refund for the remainder of term.
If you are unable to attend due to illness (including suspected Covid-19, or being asked to self-isolate by NHS Test & Trace) you can enjoy S&S@Home and will not be refunded for missed classes in your venue.
If your class is cancelled due to local lockdown (or similar situation beyond our control) and up to 2 classes missed then everyone watches S&S@Home instead. No refund is applicable.
If there is a longer lockdown or further disruption to the course and it becomes necessary to cancel more than two classes of the course, your teacher will launch face to face classes over Zoom. Your teacher will make all efforts to run this Zoom class on your usual class day, although in some circumstances this may not be possible and flexibility might be needed. If your teacher is unable to run Zoom sessions, she will endeavour to arrange them through another Sing and Sign teacher wherever possible.
If no Zoom class provision can be made, a refund will be offered for the live class portion of your course fee for any sessions missed above and beyond the two classes described in the previous bullet point. You may instead defer this amount to be a discount on next term's course, or an item from the Sing and Sign shop, at your teacher's discretion.
The Sing and Sign @home course will not be refunded once the course has begun
If you are unable to attend your booked class on a regular basis, please talk to us about it. It MAY be possible for you to visit a different class, or to transfer to a different class. However, we cannot guarantee this, so please consult us before doing so. Sing and Sign has strict limits on the numbers allowed in classes.
If you miss a class for any reason, it might be possible to arrange a catch up class on another day in the same term. Catch up classes are not guaranteed, they are a gesture of goodwill, at our discretion and subject to availability.
Courses are non-transferable and your friend or any other person may not attend with their child instead of you.
Can I carry over money from missed classes to the next term?
No.
Can I bring a friend and their baby to class as a trial?
Please do not bring friends along to class unannounced. It MAY be possible to accommodate a friend and their baby, if there are still spare places in the class, but we do not guarantee this. Term time trial classes cost £8 and are bookable in advance.
We do not often offer free trial classes during term time, because it may be seen as discourteous and disruptive to the parents who have committed to the full term of classes. We often run free “taster” sessions as extra classes during term time. so there are plenty of opportunities for people to “try before they buy”.
Family members and siblings in class
Siblings under 3 years are not permitted to attend any of our classes under any circumstances. Please ask BEFORE you bring children over 3 or adult family members with you. We are limited by our insurance policy as to how many people are in our classroom and we reserve the right to refuse entry to guests.
If you are regularly bringing someone else’s baby or are a child-minder bringing more than one child (who are not siblings) then you will have to pay for each place.
Children’s behaviour in class
We normally encourage babies to crawl or walk about and interact, they are not required to sit still. However, as per Government guidelines, you will be required to ensure social distancing of yourself and your child between other adults and children. This will also include following any guidelines required by the venue, for example the wearing of masks. Problems with behaviour are very rare, but of course can happen occasionally. If a baby hits, bites or throws toys the teacher will tell them to stop and the parent/career should do the same and remove their child from the classroom to avoid further disruption and in some circumstances a refund may be offered for the remainder of term at the teacher's discretion.
Keeping babies safe in class is our priority. This may mean that we cannot accommodate babies who we feel have physically outgrown the class. Our age group suggestions are a guideline only, they are not set in stone. Teachers reserve the right to use their experience to make decisions about which class, if any, a baby can attend. We reserve the right to refuse admission. As all babies are unique, we always make a decision based on keeping all the babies who attend our classes safe.
Complaints procedure
We really hope that you will be delighted with your experience of Sing and Sign. If for any reason you are not happy, we would like to hear about it via email. Please do get in touch if you have a complaint or concern. We will always do our best to resolve any problems as quickly as possible and to everyone’s satisfaction. If there is any aspect of the course/classes that you are unsure about, please don’t be too shy to ask!
Class etiquette
Please do not chat during the lesson.
The use of mobile phones, cameras and other recording devices is not permitted during the class.
Snacks are not permitted during the class, but may be permitted at some venues during tea/toy time. Please check with your teacher.
Nuts/nut products are not permitted inside the classroom at any time.
Aggression towards our teachers will not be tolerated. We reserve the right to refuse entry to/ask to leave any person whom the teacher considers to be aggressive, disrespectful and/or disruptive. In this circumstance, a refund will not be given in whole or in part.
When you make a payment to us, you are agreeing to abide by the above terms and conditions.
Contact me: • Sarah- sarahwatts@singandsign.co.uk
Just a few of the awards and honours Sing and Sign has received
