What our parents say...
“ I cannot imagine life without
signing with her. It helps us so much, not only for day to day things such as
asking for food, sleep, nappy changes, etc. but also in play.... reading books,
at the park, singing songs etc.“
“We love our Sing and Sign
Babes class. Julie is so lovely and enthusiastic, teaching us some everyday
signs in a clear and memorable way which I’ve been able to incorporate into our
daily routine such as ‘milk’ ‘more’ and ‘nappy change’. The class is very
relaxed and friendly and we would highly recommend.”
“We have just
completed the 5 week course of the Babes class and we have loved every minute
of it! We have learned so much & Julie is a brilliant class leader! She’s
so lovely and enthusiastic that you can’t not enjoy yourselves. We’re now
looking forward to starting Stage 1 and learning even more! Highly recommend
Sing & Sign to help communicate with your baby and also have fun with other
babies and Mums - it’s lovely to have a cup of tea and a mingle at the end of
Me and my little Teddy
have just completed the 5 week course of the Babes class and we have loved
every minute of it! We have learned so much & Julie is a brilliant class
leader! She’s so lovely and enthusiastic that you can’t not enjoy yourselves. We’re
now looking forward to starting Stage 1 and learning even more! Highly
recommend Sing & Sign to help communicate with your baby and also have fun
with other babies and Mums - it’s lovely to have a cup of tea and a mingle at
the end of the class.
Sing and Sign Terms and
booking your place with Sing and Sign you are agreeing to the terms and conditions highlighted in this
must be booked and paid for in advance for the full term.
To secure a place in a class, please choose
your class and pay when prompted. Bank transfers are no longer accepted as a
payment method. Your place cannot be guaranteed until payment
has been made in full. Once payment has cleared, your place
will be confirmed via email.
Taster Classes & Money Back offer
The first class is treated as a "trial"
for everyone. If you have booked a place on one of our courses and decide you
no longer wish to continue, you may cancel your booking and your full-term fee
will be returned. To qualify for this offer your booking must be
cancelled, by emailing: firstname.lastname@example.org BEFORE the second class of the term.
If you have signed up to a Stage 1 or 2 class for
the first time, you will automatically receive Gold access to the Online Jessie Cat
Club. If you choose to not continue for the rest of the term and you request
your money back by the second lesson, any membership to the Online Jessie Cat
Club Online Membership CAN NOT be refunded. This is something that you will
then be able to use for 1 year and is still a helpful resource regardless of
a Friend Offer - from summer bookings 2019 onwards...
The person making the referral receives a Jessie
Cat lift the flap book.
The book will be given when the referred friend
completes their second week of
Offer applies to any class – Babes, Stage 1 or
Stage 2 except: tasters, special
events & parties.
Offer only valid on Sing & Sign classes in
No limit to how many friends you refer – there are
3 books to collect!
When making the booking please state the full
name of the friend that made the referral to you in the section “Heard about us/Any other information”.
No cash alternative.
If you are unable to attend your
booked class on a regular basis, please contact Julie as soon as you can to
discuss the options available. We will always try and offer an alternative
class that suits your needs better, although please be aware that due to class
sizes this may not always be possible.
Refunds are not offered for
classes that have been missed through no fault of Sing and Sign i.e. Doctors
appointments, clash in baby's nap time, your personal work commitments etc.
I have two children of
my own – I completely understand! Please do come in and join in, it’s not a problem!
Additional Family members & Siblings
Family Members: We do welcome other family members as visitors
in classes to see a one-off class, Grandparents, partners etc. Please ask BEFORE
you bring family members with you. It can easily become
uncomfortably over-crowded if many parents decide to bring a family member
Older siblings: We will always make every effort to accept
older siblings into classes. If you intend to bring an older sibling to your
class, please inform us at the time of booking. In very rare circumstances we
may have to decline this offer or limit numbers and this will only be because
of health and safety concerns, where space is limited. (In the case of numbers being
limited, sibling places will be accepted on a first come first served basis.) Please note that your children remain your
responsibility at all times and parents must be alert to their children's
behaviour and safety, especially in terms of the younger babies and that your
teacher will approach you if she feels it is not working out.
General Class Points
Health & Safety
Although we try our best to provide a safe environment, we do not
assume liability for the health and safety of you or your family. You as the parent/care
giver are responsible for overseeing the safety of your child while on the
premises. Your child of under 3 years is likely to be attracted to some of our
toys and props which may contain small parts. Please be aware that we do
not recommend allowing your child to put toys or instruments into his/her
Whilst we understand that it's not
feasible for everyone to turn off their phones fully during class time, we
would kindly request that they are muted for the duration of the class. Answering
a call or even a phone ringing is very distracting and will instantly ruin
the momentum of a class. Please respect your fellow class mates and step
out of the class room if your call is urgent.
At any point during class you are very welcome
to feed your baby milk or a drink. We kindly ask that during class times
there be no food consumption. For the health and safety of all our
children, please consider that allergies are common and can be very serious.
In some venues used by Sing & Sign, food is not permitted in the rooms and
this can make for difficulties with people Sing & Sign work hard to form
good working relationships with. It can also be very distracting for the little
We understand that children will get
hungry, in which case we ask that snacks only be produced at the end of the
lesson, during the coffee break. This clear guideline is aimed to help parents
have a choice as to when their children are exposed to food/snacks. Please
be courteous about which snacks you bring. If this is of a real concern to
you (your baby is on a feeding regime for health reasons for example), please
do get in touch so that we can make suitable arrangements. Whilst we don't wish
to upset anyone regarding snacks/food, the safety of the children is always our
top priority and as is everyone’s enjoyment of the class.
We ask that all relevant medical
information be provided at time of booking, this includes allergies and
conditions that may cause concern during your lesson.
the extreme case where the conduct of an adult caregiver (parent, grandparent,
childminder etc) is felt to be threatening or in any way detrimental to
the smooth running of the class, you may be removed from the class without
notice or reimbursement.
The safety of the children and their
carers is our top priority and we have a zero tolerance for
aggravating behaviour. Incidents will be reported to the management of the
venue which may restrict your future visits.
I really hope that you will be delighted
with your experience of Sing and Sign classes. I am absolutely committed to you
finding that your class meets or exceeds your expectations and that you enjoy
your classes enough to recommend Sing and Sign to all your friends!
However, sometimes things might go wrong
and I would like to hear about it. Please do get in touch if you have a
complaint or concern. I will always do my best to resolve any problems as
quickly as possible and to everyone's satisfaction. If there is any aspect of
the course/classes that you are unsure about, please don't be too shy to ask!
and Sign South Warwickshire is fully compliant with the new GDPR
Sing and Sign South Warwickshire
(referred to in this document as SSSW)
This policy describes how we
collect, use and look after the information you provide us.
to personal data collected and stored by SSSW via:
and Sign website Enquiry Submission Form (www.singandsign.com
collected from promotional events – Eg. Trade Show, Taster Events etc.
Class Registration Process,
(via Gmail account email@example.com and Mailchimp)
Communication including Facebook Messaging & WhatsApp
GDPR Consent Forms for Summer Term 2018 participants
Data Protection Act 1998
At SSSW we look after your
details carefully. We adhere to the requirements of the UK Data Protection Act
1998 and are compliant with the new GDPR policy which came into force on 25th
SSSW collects data under the
Legal Basis of “Performance of a contract to which the data subject is party,
or to take steps prior to the entering into a contract at the request of the
data subject.” as well as “Consent” of the data subject. Personal information
provided to SSSW via the Singandsign.co.uk website enquiries form, booking
site, facebook pages, email, class register and telephone contact (including
WhatsApp) will be used for the purposes outlined below.
a space on one of our Sing and Sign courses
supporting resources for our Sing and Sign courses
of orders for Sing and Sign Resources requested by the data subject including
about forthcoming events and offers including Charitable fundraising
pertaining to future Sing and Sign Resource Orders and future Sing and Sign
course bookings which would be of direct interest to the data subject
social apps such as WhatsApp to enabling a social network between Sing and Sign
attendees with the specific consent of each data subject
personal data for the above purposes may entail sharing your information with
employees and colleagues of SSSW within the Sing and Sign franchise. Agreements
exist between SSSW and such parties that there must be no further disclosure of
such personal data.
By providing your personal data
to SSSW via any of the aforementioned routes, you consent to the processing of
Consent will be gained through our online registration process. You can alter
your preferences as described below.
Data and Opting - In
During your time with Sing and
Sign, SSSW will make contact with you via the means listed above in the
We will send you communications
relating to your Sing and Sign course as follows:
In’ Offer Emails and Payment Reminders
Handouts via email host ‘Mailchimp’ directly relating to the content of our
by email to join our Termly Class Order for Sing and Sign Resources and payment
reminders where appropriate
Term Booking notice by email and payment reminders where appropriate
reminders, updates by WhatsApp if the data subject has opted in
changes to session times/parking issues/venues etc by WhatsApp if the data
subject has opted in
appeals once or twice a year to current class participants via email and
WhatsApp where the data subject has opted in.
stories/shared articles relating to our work via WhatsApp where data subjects
have opted in
Nb. Please note that we use three
forms of email communication. Emails from SSSW will either be sent from
(Gmail) as a direct message from our booking page host
(Bookmyclass.co.uk) or via Mailchimp
By ‘Opting In’ during your Class from
summer 2018 you are agreeing to be contacted by SSSW for the reasons detailed
above. If you do not ‘Opt In’ before May 25th 2018, your contact
details may be removed from our system and you may miss out on valuable
information pertaining to your Sing and Sign course.
We do not pass your details to
third parties for marketing purposes. Upon finishing your term/terms with
SSSW correspondence from us will largely cease. SSSW may contact you via
email directly from our booking site once or twice a year to ask for support in
local awards/competitions or to request a review of your previous
classes. SSSW will keep your data for up to 7 years unless it is specifically
requested to be removed from our systems. If at any time you want to
alter your preferences or request that SSSW stop communication with you then
you should contact us as described below.
At your first class you may be asked if you would like to join
a class whataspp group. You will not be added to this group without your
consent. By consenting to join our Sing and Sign WhatsApp groups you are
consenting to the Terms and Conditions provided by WhatsApp including the WhatsApp
Privacy Policies and we take no responsibility nor liability for data stored
and shared by the WhatsApp company. By requesting your telephone number to be
stored on a phone belonging to any teacher of SSSW you understand that WhatsApp
have access to that Contact Number regardless of whether you join a WhatsApp
class group or not. Once your Sing and Sign course/s have been completed, staff
will/may delete contact numbers from staff phones at any time during the data retention
period specified above or at the request of the data subject as specified
SSSW uses Mailchimp to send
communications to all class participants. These include welcome emails with
full details of the Booked Course, weekly class handouts, details of course
materials and forthcoming courses run by SSSW that are directly linked to your
current course, and special or charitable events run by SSSW. Mail Chimp is a
secure mailing facility using contact lists uploaded by clients. Lists contain
only email addresses, first names and course details. Mailchimp email includes
an option to unsubscribe from the list, however this will result in the data
subject no longer receiving important information about their course. SSSW
believes Mailchimp to be a holder of a certified agreement to EU/US and Swiss
Safe Harbor Frameworks since 2007 and compliant with UK data protection laws
including GPDR. SSSW takes no responsibility nor liability for data stored and
your Personal Data held by SSSW
You have the right to ask SSSW in
writing, for a copy of all the personal data held about you. This is known as a
'data subject access request'. Upon request, we will collate the data requested
and send it to you within the 30 day maximum period as stipulated by GDPR May
Please apply in writing to:
Julie Messer Sing and Sign
5 Buckingham Close
updating and amending your personal information
We aim to keep your records as
up-to-date as possible. If, at any time, you want to verify, update or amend
your personal data or preferences please contact us in writing at the above
address or by email on firstname.lastname@example.org
You can also opt-out of future
communications at any time by writing to at the above address or by email on email@example.com
Please allow up for 10 working
days for us to amend your details.
Photos in Class
You can opt in or out to photos of you and your
child being used by Sing and Sign South Warwickshire. We allow parents to take photos of their own baby/ies
enjoying class. We ask that parents only take photos/videos of their own baby/ies and if shared on social media, they should not include anyone else.
For more information on GDPR